I help founders and leaders turn relationships into long-term retention, revenue, and competitive advantage. Seven-plus years in Customer Success. A lifetime of showing up.
I'm Joseph Young — a Fractional Relationship Strategist, Customer Success leader, and writer based in the Inland Empire, CA. My career sits at the intersection of technology and trust: helping companies in SaaS, managed services, and cybersecurity build the kind of client relationships that compound over time.
I write two ongoing series: Relationship Intelligence — exploring trust, leadership, and the moments that define how we lead — and The RA Road, a personal account of living strategically with Rheumatoid Arthritis. Because the tools that build great businesses also build resilient lives.
I also write about emerging technology and what it means for how we work and connect — part of my ongoing Future Technology Series.
I founded a nonprofit to help individuals living with autoimmune and chronic conditions access the medical care they deserve — covering prescriptions, co-pays, out-of-pocket costs, and essential wellness devices.
Support the fundraiser →In business, trust is what keeps clients from leaving. In leadership, trust is what keeps teams from breaking. In life, trust is what keeps relationships from disappearing when things get hard.
Whether I'm helping a founder retain their best accounts, writing about LeBron's composure in Game 3, navigating a flare day with RA, or helping someone land a remote job — the same principles apply.
Habits. Trust. Chemistry. Emotional control. Shared belief.
That's what makes teams dangerous late. And honestly — that may be what makes relationships survive pressure too.
— Joseph
I embed with your team to build the systems, frameworks, and habits that keep clients loyal and revenue growing — without the full-time overhead.
End-to-end CS frameworks — onboarding playbooks, QBR structure, health scoring — that reduce churn and deepen every account relationship.
Identify at-risk accounts before they churn. Build proactive engagement cadences and create expansion revenue through strategic upsell and cross-sell.
Train your team to read clients like a strategist — distinguishing satisfaction from loyalty, and moving every account toward advocacy.
Translate complex SaaS, cybersecurity, and managed service offerings into clear client value — bridging engineering teams and customers.
Data-driven QBRs that strengthen executive relationships, surface growth opportunities, and position your company as a long-term strategic partner.
Live training programs and support materials that accelerate software adoption, reduce tickets, and build lasting user confidence in your platform.
The end of Game 3 between the Lakers and Rockets felt like the kind of moment people remember for years. But the deeper lesson from these playoffs is that clutch is rarely just individual magic. More often, it's habits under pressure, emotional control under stress, and trust built long before the moment arrives.
Watching my glucose spike to 124 after an orange soda — live, on my phone — changed the way I understand my body.
Remote hiring doesn't reward volume. It rewards alignment, credibility, and trust. Five tailored applications beat fifty generic ones every time.
Listening early costs less than recovering later. Living with RA quietly rearranges your life — and teaches you how to pay attention.
One of the strangest parts of living with rheumatoid arthritis is how often you can look fine while quietly paying a price no one can see. The RA Road is where I share that reality — the invisible labor, the wellness toolkit I'm building, and the belief that awareness is the beginning of recovery.
Not reacting. Not guessing. But learning — one insight, one decision, one tool at a time.
I recently launched a fundraiser to help people living with RA and other chronic illnesses cover medical costs — prescriptions, co-pays, essential wellness devices, and more.
Support the GoFundMe campaign →Building a personal wellness toolkit alongside medical treatment — the Oura Ring, The One Device, and what technology can see that we can't.
🔧 Wellness ToolkitI watched my glucose spike in real time and realized: this isn't just tracking. This is feedback. One insight at a time.
⚡ Real-Time ClarityGrace has to be louder than guilt. Paying attention is not laziness. Adjusting is not failure. Resting is not quitting.
🤍 Lived ExperienceRemote hiring doesn't reward volume. It rewards alignment, credibility, and trust. I put everything I've learned into a short, practical guide.
It walks you through building a remote-ready résumé, aligning your applications, and staying consistent without burning out.
Get the E-Book on Amazon →Without feeling lost in the process.
Network Coverage · Danvers, MA
Primary point of contact for major enterprise projects. Created and maintained detailed network diagrams. Proficient across Dashlane, Ninja, QuickPass, ASW, Appriver, ConnectWise, and PowerBI. Identified upselling and cross-selling opportunities to enhance revenue.
Meriplex · Irvine, CA
Facilitated all phases of customer onboarding across intelligent networks, cybersecurity, managed services, and cloud communications. Analyzed customer data and behavior to uncover trends, and built strong cross-functional relationships with Sales, Marketing, and Product.
Mortgage Coach · Irvine, CA
Managed 50+ client accounts driving revenue through upselling strategies and long-term relationship building. Delivered outstanding Tier 2 support, designed training webinars, and mapped the full end-to-end customer journey across a suite of SaaS solutions.
Bank of America · Brea, CA
Led compliance activities for a major financial institution. Managed high-volume inbound communications — 75+ calls per day — while mentoring junior colleagues and analyzing financial data for eligibility decisions.
Two series. One mission. Every week Joseph Young explores what it really means to build trust — in business, in leadership, and in life with a chronic illness. Relationship Intelligence meets The RA Road under one powerful brand.
Episode 1 — Coming Soon
The RA Road: What Happens After the Diagnosis
When life splits into Before and After — the real journey isn't medical. It's learning how to inhabit a new version of yourself.
Step-by-step troubleshooting guides for every Apple device — written in plain language so anyone can fix their device in minutes. No tech experience needed.
Force restart steps, network fixes, common glitches — covers iPhone 11 through 17 Pro Max & all supported iPads.
Frozen, not syncing, battery draining — covers Series 4 through Ultra 2 and all Apple Watch SE models.
Eye tracking, display issues, gestures, battery — covers all configurations and visionOS 2.
✅ Instant PDF download · 🔄 Free updates for 1 year · 📧 Support included
View all guides at josephy7.gumroad.com →Industrial Organizational Psychology
Ashford University · San Diego, CA
Expected 2024
Business Administration
Argosy University · Ontario, CA
2018
Gold Leaf Award 2016–2017
The highest level of Customer Service Award in the mortgage loans industry
Employee of the Year 2007
Quicken Loans
Whether you're a founder looking for a fractional CS strategist, a reader who wants to connect, or someone navigating life with chronic illness — I'd love to hear from you.
2,198 followers · Professional writing & connection
Relationship Intelligence articles weekly
The RA Road — chronic illness strategy
Full bio & all links in one place
If my writing or work has helped you — I'd appreciate it!